Frequently Asked Questions
The Signal Source – Warning Signals & Notification Products
This section answers the most frequently asked questions about The Signal Source, our products, ordering options, and support services.
If you don’t see your question answered here, please contact us at:
📞 866-548-2331 / 760-341-3609
📧 sales@thesignalsource.com
Company Information
Where is The Signal Source based?
The Signal Source is headquartered in Texas, USA, serving customers across North America.
Where are The Signal Source products manufactured?
Our products are manufactured by U.S.-based and globally qualified production partners, including E2S and Federal Signal, all operating under strict quality and compliance standards.
How do I open an account with The Signal Source?
To open an account, contact our sales team by phone or email. We will provide a credit application and guide you through the approval process. Once approved, you can place orders directly with us. You may also create an account in our online store to purchase products directly.
Products & Certifications
Where can I find product certifications and approvals?
Each product page lists applicable certifications, approvals, and compliance standards. Approval logos and downloadable certificates are also available.
What warranty do you offer?
The Signal Source provides an industry-leading 10-year limited warranty for E2S products. Other suppliers list warranty details on their respective product pages.
Installation & Technical Support
Where can I find installation manuals?
Installation manuals are available on each product page and are included with the product.
Whom do I contact for technical support?
Please contact our Product Experts at sales@thesignalsource.com.
Online Orders & E-Commerce
Can I order products online?
Yes. Many products are available for purchase directly through our online store. Some items may require a quote or account approval.
Do I need an account to place an order?
You can browse without an account. Creating an account allows you to:
· Track orders and shipments
· View order history
· Save billing and shipping details
· Access account-specific pricing (if applicable)
What payment methods do you accept?
We accept Visa, Mastercard, and American Express. Approved customers may also qualify for purchase orders (POs) and net payment terms.
Do you accept purchase orders?
Yes. We accept POs from approved U.S. businesses, government agencies, and institutions.
Are prices listed in U.S. dollars?
Yes. All website prices are shown in USD unless otherwise stated.
Does pricing include sales tax?
Sales tax is calculated automatically at checkout where required by U.S. law. Tax-exempt customers may submit valid exemption documentation.
Shipping, Lead Times & Tracking
What are your lead times?
We offer competitive industry lead times. Lead times are listed on quotes, order confirmations, or during checkout.
Where do you ship?
We ship throughout the continental United States, Alaska, Hawaii, U.S. territories, and internationally where applicable.
Do you ship internationally?
Yes. International shipping is available. Duties, taxes, and import fees are the responsibility of the customer.
How can I track my order?
Once shipped, you will receive a confirmation email with tracking details.
Returns, Cancellations & Refunds
What is your return policy?
Returns must be requested within 30 days of purchase and require a Return Authorization (RA) number. To obtain an RA number and shipping instructions, please contact our Customer Care Team in Texas. Have on hand your order or invoice number available when you call or email.
Unauthorized returns and COD shipments will not be accepted. A 20% restocking fee applies to all approved returns unless the return is due to an error on our part. All returned merchandise must be new, unused, complete, and in its original packaging.. Please conatct us directly with your Order Number and details onhand.
Can I cancel or change an order?
Requests must be submitted as soon as possible. Orders already in production or shipped may not be eligible for cancellation.
When will I receive my refund?
Refunds are issued to the original payment method once the returned product has been received and inspected.
Sales Support
Do you sell directly in the United States?
Yes. U.S. customers may purchase directly from The Signal Source after account approval or via our online store.
Compliance, Export & Documentation
Can you provide a Certificate of Origin?
Yes. Certificates of Origin and other export documents are available upon request. Some documents may incur a processing fee.
What is the HS / tariff code for your products?
The typical HS code is 8531.10. Contact us to confirm the correct code for a specific product.
Still have questions?
Our sales and technical teams are ready to help.
📞 +1 (281) 377-4401
📧 sales@thesignalsource.com